Where's the support when you need it?
Yup, it's a reality many of us face when warehouse operations need a resolution to an issue, or an answer to a question. We know it, we've lived it.
Great support is more than an auto reply, it's an actual resolution or answer that's needed in the moment
We train our CS team by actually working in a warehouse, using our software. Every employee of Packiyo is responsible for completing 5 hours of support per quarter. From software engineer, sales and all the way to the top.
Support teams are often given no real tools to solve your problem or investigate an issue. They need an engineer to help, and most often, they have to wait like you. This is a failing of company culture, and one we are determined to not repeat.
We can move fast, and continually improve the features and capabilities you get without actually leaving your team stranded with a broken product. There is a better way.
Knowledge is empower, and we love empowered clients
Documentation and video guides are fundamental learning aids for anyone using the Packiyo platform.
As new features and capabilities are released, expect appropriate training docs and videos to help everyone get the most out of Packiyo.
Common questions, troubleshooting and basic software use guides are available as well as email and chat support.
Live chat for mobile & desktop account users
We're there to answer questions, provide solutions and hear feedback from your team at any time.
Have a question in the middle of a pick route? need a troubleshooting guide on barcodes? Just hit up the chat icon.
Our team our located within the US and EU, and actively monitor all support requests. Like you, we don't sleep much.