Packiyo is a cloud-based warehouse management system (WMS) built specifically for 3PLs and fast-growing eCommerce brands. Our software helps warehouses manage multi-client operations, inventory, order fulfillment, and shipping from one centralized platform — with real-time visibility and automation built in.

What is Packiyo?

Packiyo is built by operators who understand the realities of running and scaling a 3PL.
Our team brings firsthand warehouse and eCommerce experience into everything we build — from onboarding to product development. The result is a 3PL WMS designed to solve real operational challenges, support multi-client complexity, and help warehouses scale without unnecessary complexity.

What makes Packiyo different from other 3PL warehouse management systems?

Our standard onboarding SLA is 14 days. Implementation timelines may vary depending on your operational complexity, integrations, and availability. 
Our dedicated onboarding team works closely with you to develop a structured implementation plan that ensures a smooth transition and fast time-to-value for your warehouse operations.

How long does it take to setup and onboard with Packiyo?

Yes. We offer onsite WMS implementation, warehouse optimization, and hands-on training services for an additional fee. 
Our onboarding specialists bring years of real-world experience in 3PLs and high-volume warehouse environments. We provide practical best practices, workflow optimization guidance, and operational insights to ensure your team is set up for success

Can I get onsite setup and training?

Packiyo is purpose-built for multi-client, scaling 3PLs and growing eCommerce brands that have outgrown legacy systems or entry-level warehouse software. 
Our platform is ideal for operations that need advanced inventory management, automation, and real-time visibility to support continued growth.

What size 3PLs & eCommerce Brands use Packiyo?

Yes. We offer comprehensive WMS training materials, step-by-step documentation, and video tutorials in our Help Center at <a href="https://help.packiyoadmin.packiyo.com">https://help.packiyoadmin.packiyo.com</a>, as well as on our YouTube channel. 
If you’re looking for additional product walkthroughs or specific training content, our sales team is happy to schedule a personalized demo.

Does Packiyo provide training videos?

Packiyo provides global WMS support with team members located across the United States, Europe, Argentina, and the Philippines. 
Our frontline support team is available from 4:00 AM ET (10:00 AM CET) to 9:00 PM ET (3:00 AM CET) on weekdays, and we extend support to weekends and holidays during peak season. 
We aim to respond to inquiries within 30 minutes and are recognized for our fast, knowledgeable, and customer-focused support.

What are the support team operating hours?

Getting started is simple. You can book a personalized demo to see how Packiyo supports your specific 3PL or warehouse workflows, or contact our team directly at <a href="mailto:sales@packiyoadmin.packiyo.com">sales@packiyoadmin.packiyo.com</a> 
Our team will walk you through the platform, answer your questions, and outline the next steps for onboarding and implementation.

How do I get started with Packiyo?

Yes. Packiyo is built for multi-client warehouse operations.
Each client can have their own products, inventory, workflows, integrations, and billing rules while your warehouse team operates from a single platform. Client data remains completely separate and secure.

Can I manage multiple clients in Packiyo?

Packiyo includes a client portal that provides real-time visibility into warehouse activity.
Clients can view inventory levels, track orders and shipments, and access reports related to their fulfillment operations. This transparency reduces manual updates and improves communication between warehouses and their clients.

What does my client see in the Packiyo portal?

Yes. Packiyo includes native 3PL billing functionality designed specifically for fulfillment providers.
You can automate billing for activities such as receiving, storage, picking, packing, and other warehouse services. Billing rules can be customized per client, allowing invoices to reflect real operational activity.

Does Packiyo support native 3PL billing?

Yes. Packiyo allows you to configure workflows and billing rules at the client level.
You can customize receiving, storage, picking, packing, and fulfillment processes while applying unique pricing models for each client. This flexibility allows 3PLs to tailor services without adding operational complexity.

Can I assign different workflows and billing rules per client?

Yes. Packiyo supports barcode-driven warehouse workflows to improve accuracy and efficiency.
Warehouse staff can scan products during receiving, picking, packing, and inventory movements, helping reduce fulfillment errors and increase operational productivity.

Does Packiyo support barcode scanning?

Yes. Packiyo allows 3PLs to manage operations across multiple warehouse locations within one system.
Each warehouse can maintain its own inventory, workflows, and operational setup while giving operators visibility across their entire fulfillment network.

Can Packiyo support multiple warehouses?

Packiyo provides a streamlined receiving workflow designed for 3PL operations.
Warehouse teams can receive inventory against purchase orders, track lot or serial numbers, assign products to warehouse locations, and generate receiving documentation. This ensures accurate inventory tracking from the moment goods arrive.

How does Packiyo handle receiving?

Yes. Packiyo supports lot, batch, and serial number tracking for products that require traceability.
This is especially useful for industries such as food and beverage, cosmetics, supplements, and consumer electronics where tracking and compliance are essential.

Does Packiyo support batch, lot, or serial tracking?

Yes. Packiyo is designed to support growing 3PL operations.
As your business expands, you can add new clients, increase order volume, and manage multiple warehouse locations within the same platform. Packiyo’s infrastructure and automation help warehouses maintain efficiency and accuracy as operational complexity increases.

Can Packiyo scale as my 3PL grows?

Packiyo helps 3PLs grow by making it easier to onboard new clients and deliver a better fulfillment experience.
With features like multi-client management, client portals, and automated 3PL billing, warehouses can offer transparent reporting, accurate invoicing, and reliable fulfillment services. This allows 3PLs to scale their client base while maintaining operational efficiency and strong customer relationships.

How does Packiyo help 3PLs grow their business?

Shipping tools focus primarily on generating labels and managing carrier rates. They help you ship orders but provide limited visibility into warehouse operations.
A warehouse management system (WMS) goes beyond shipping by helping you manage inventory, warehouse locations, receiving, picking, packing, and fulfillment workflows. A WMS gives growing ecommerce brands the tools they need to run their warehouse more efficiently and accurately.

What’s the difference between a WMS and a shipping tool?

Many ecommerce brands start with a shipping tool because it’s simple and easy to set up. However, as order volume and warehouse complexity increase, these tools often lack the inventory control needed to scale.
If you’re managing higher order volumes, dealing with inventory discrepancies, or running a larger warehouse team, a WMS can help streamline fulfillment with real-time inventory tracking and structured warehouse workflows.

When is the right time to move from a shipping tool to a WMS?

Yes. Packiyo integrates with major carriers and shipping platforms, allowing brands to compare rates and select the most cost-effective shipping options for each order.
By centralizing order fulfillment and shipping workflows, Packiyo helps brands streamline label generation, improve carrier selection, and reduce overall shipping costs.

Does Packiyo help optimize shipping rates?

Packiyo gives brands greater visibility and control over their warehouse operations.
With tools like barcode scanning, optimized picking workflows, and detailed operational reporting, teams can reduce errors, improve fulfillment speed, and run their warehouse more efficiently.

How does Packiyo help brands improve warehouse operations?

Yes. Packiyo integrates with leading ecommerce platforms and marketplaces, including Shopify, Amazon, WooCommerce, and Tiktok Shop.
Orders automatically sync into Packiyo for fulfillment while inventory levels stay updated across your connected sales channels.

Can Packiyo integrate with my ecommerce platform?

Yes. Packiyo is designed for brands selling across multiple ecommerce channels.
Orders from different platforms flow into one centralized system, allowing warehouse teams to fulfill orders efficiently while maintaining accurate inventory across all sales channels.

Does Packiyo support multi-channel fulfillment?

Yes. Packiyo uses barcode-driven workflows that guide warehouse staff through the fulfillment process.
By scanning products during picking and packing, teams can verify items before shipment, significantly reducing fulfillment errors and improving order accuracy.

Can Packiyo help reduce picking and packing errors?

Yes. Packiyo allows brands to manage inventory and fulfillment across multiple warehouse locations within one platform.
This is especially helpful for brands expanding into additional facilities or distributing inventory across regions to improve shipping speeds and reduce costs.

Can Packiyo support multiple warehouse locations?

No. Packiyo is designed to be flexible and straightforward to implement for growing ecommerce operations.
Our onboarding team works with you to configure workflows, connect integrations, and ensure your warehouse is set up for success so your team can start fulfilling orders quickly.

Is Packiyo difficult to implement?

Packiyo helps ecommerce brands scale by providing the operational infrastructure needed to support higher order volumes and growing warehouse teams.
With barcode-driven workflows, real-time inventory tracking, and centralized order management, brands can improve fulfillment accuracy, streamline warehouse processes, and maintain operational efficiency as they grow.

How does Packiyo help ecommerce brands scale?

Our plans are designed based on your business model and complexity.
<ul>
<li>Starter is best for early-stage operations</li>
<li>Brand is built for scaling ecommerce operations.</li>
<li>3PL is designed for warehouses managing multiple clients.</li>
<li>Enterprise is tailored for high-volume or highly customized operations.</li>
</ul>
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If you are unsure, our team can help you find the right fit.

Which plan is right for me?

Our Brand and 3PL plans are built for growing operations and allow you to expand users and shipment volume as needed.
If you&#8217;re just getting started, our team can help determine whether Starter or a scalable plan is the best fit.

Can I scale any plan?

Our Brand and 3PL plans are designed to scale with your business.
Each plan includes a set number of users and monthly shipments to get you up and running. As your needs grow, you can:
<ul>
<li aria-level="1">Add users for $95 per user, per month</li>
<li aria-level="1">Increase shipment volume for $0.06 per shipment</li>
</ul>
&nbsp;
This gives you the flexibility to expand and keep cost predictable and aligned with your growth.

How does pricing work as we grow?

We want pricing to feel predictable and aligned with your growth.
Our Brand and 3PL plans include everything you need to operate, with the flexibility to expand usage as your business scales. This helps you avoid premature upgrades while keeping costs tied to real usage.

Why is pricing structured this way?

No hidden fees.
Your plan includes a set number of users and shipments. 
Additional shipments are billed based on usage, and additional users can be added, and removed, at any time. We understand volume fluctuates.
Standard onboarding is included. 
Onsite implementation is available, for a cost, if you prefer additional hands-on support.

Are there any additional fees?

Yes. We offer discounted annual plans beyond the standard 10%.
Contact Sales to explore more options.

Do you offer annual pricing?

Starter and Enterprise pricing depends on your operation.
This includes shipment volume, number of users, warehouses, and workflow complexity.
Since we know that businesses come in many shapes and sizes, we don’t want to loop everyone into the same box and will instead build a plan tailored to your needs.

Why are Starter and Enterprise pricing not listed?

All customers receive fast and knowledgeable support.
Enterprise customers receive enhanced support, including faster response times, dedicated channels, and ongoing operational reviews.

What is priority support?

We do not offer a self-serve trial.
Instead, we provide guided demos so you can fully evaluate how Packiyo fits your operation.

Frequently Asked Questions