Packiyo connects sales channels, automate order workflows, track every unit of inventory, optimize shipping rates, ship more orders and run your best warehouse.
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Either Amy or David will be assigned as your dedicated onboarding specialist. We follow structured onboarding steps with you, guiding you through migration, setup, training and to running your best warehouse.
Typical onboarding is from 1 - 3 weeks depending on your availability.
We set out to focus on small to medium businesses. Our smallest customers ship at least 100 orders per day, our larger clients ship north of 70k orders per day across multiple warehouses.
Not for natively connected platforms such as Shopify, Woo, Amazon, BigCommerce, MyStore etc. If you're looking to connect an ERP such as NetSuite, you can do this through our partners over at Pipe17, they will have a fee for use.
Our support team members are located in the US, Europe, Argentina and the Philippines.
Our frontline support team works 4am ET (10am CET) to 9pm ET (3am CET) weekdays and weekends and holidays during peak season.
We aim to answer questions and queries within 30 mins. We are recognized for both our responsiveness and knowledgeable support team members.
Yes. Packiyo is smart enough to know when a the same SKU is being sold across multiple sales channels and keeps them synced. You have the ability to control which products you want synced with which sales channels.
In the case of Amazon where it requires a different SKU, you can also create SKU aliases and link to the same product you sell on other channels.
Yes. Packiyo provides multiple methods to fulfill orders, bulk ship being one of them.
Yes. You can control what products are synced at a channel or product level.
Yes. We're very familiar with walking into all sorts of spaces and getting operations setup and optimized. Coffee on tap preferred.
Yes. Here's Nicholas walking through how it works.
Yes. You can you find our training materials and documentation over at https://help.packiyo.com and our youtube channel
Yes. We continue to evolve our API capabilities, so feedback is welcome. You can find the documentation for our open API over at https://developers.packiyo.com
Packiyo supports most typical hardware, for the full guide and recommendations, check out this article.
Packiyo mobile runs on both Android and iOS devices.